SATORI POLICIES & PROCEDURES

APPOINTMENTS AND CANCELLATION

Though walk-ins are welcome, visits by appointment are preferred to ensure that our clients receive individualized service and care in a timely manner. If it is necessary to cancel an appointment, please let us know at least 24 hours in advance so others may be offered the availability. If an appointment is missed or cancelled less than 24 hours in advance, the total charge of the scheduled service will be applied to your credit card.

CHECK IN

Please arrive 5-10 minutes before your scheduled reservation to ensure a leisurely check-in. If your day detains you more than 15 minutes, we will be happy to offer you an abbreviated service.

GIFT CERTIFICATES

Give the gift of healing! Gift certificates may be purchased for any service or dollar amount on our website. All gift certificates have a one year expiration date. If you are unable to come within the allotted time, we ask for a $25 extension fee to honor the gift certificate.

GRATUITIES

Gratuity is not included for spa services and is greatly appreciated. If you were happy with the service provided, it is customary to give a 15-20% gratuity to your therapist. You may leave cash or credit card tips when you pay for your service.

PAYMENT

Payment is due at the time of service. We accept cash, Venmo, Zelle, personal checks, debit cards and major credit cards (Master Card, Visa, Discover & American Express). A credit card is required to reserve your appointment.

PRICING

Our pricing and promotions may be subject to change without notice. Please inquire about current pricing when scheduling an appointment.

PRODUCTS

All products unopened and unused may be returned within 14 days with the original receipt.